Write to us and you get a reply from someone who can actually look up your order. We answer within one working day, Monday to Saturday.
Fastest route: look it up yourself with the reference from your confirmation email. It shows the live courier status.
Track an orderUnopened items can be returned within 7 days of delivery. Opened perfumes, oils and cosmetics can’t be taken back for hygiene reasons unless they arrived damaged or wrong.
Read the refund policyPhotograph the parcel and the bottle before you use it, then send both images with the form. We replace sealed-goods complaints without a debate.
Use the formWe do supply wholesale and corporate gift orders. Tell us the products, the quantity and the delivery city, and we’ll come back with a rate and a lead time.
Send an enquiryIf support hasn’t sorted it out, escalate to our grievance officer. That route is published separately as required under the IT Rules, 2021.
Grievance redressalInclude your order reference if it’s about a specific parcel — it saves a round trip.
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