The short version
Sealed and unopened: return within 7 days of delivery for a full refund. Opened: we cannot take it back, because perfumes, oils and cosmetics are applied to skin. Anything that arrives damaged, leaking, expired or simply wrong is replaced or refunded regardless of whether it was opened.
The detail below explains each of those cases. If your situation is not covered, write to us — we would rather resolve it than hide behind a clause.
What you can return
A return is accepted when all of the following are true:
- You request it within 7 days of delivery.
- The product is unused, unopened and the tamper seal is intact.
- The original box, inserts, free gifts and invoice are included.
- The batch code on the product matches the one we dispatched.
Separately, and with no seven-day condition and no seal condition, we replace or refund any product that reaches you damaged, leaking, past its expiry, missing from the parcel, or different from what you ordered. Report those within 48 hours of delivery with photographs.
What you cannot return
For hygiene and safety reasons we cannot accept back:
- Any perfume, attar, mist, essential oil or cosmetic whose seal has been broken, or which has been sprayed, opened, swatched or applied.
- Products returned after 7 days from delivery.
- Products damaged after delivery through misuse, heat exposure or storage.
- Items bought in a clearance or final-sale listing where the product page states it plainly.
- Free gifts and samples, which have no independent resale value.
A fragrance smelling different on your skin than it did on someone else, or than you expected, is not a defect — skin chemistry and climate change how a blend develops. It is the honest reason we publish the full note pyramid on every perfume page, so you can judge before you buy.
How to start a return
- Go to the contact page within the window and give us your order reference, the item, and the reason.
- Attach photographs of the product and the seal. For damage, include the outer box.
- We confirm by email within one working day, along with the return address and instructions.
- Pack the item in its original box and hand it to the reverse pickup, or ship it as instructed if pickup is not available at your PIN code.
- Once it reaches us we inspect it, usually within two working days, and start the refund.
Reverse pickup is free where the courier services it. Where it does not, we reimburse reasonable return shipping for defective or wrong items on production of the receipt.
Cancelling an order
| Before dispatch | Cancel free of charge. Prepaid amounts are refunded in full. |
|---|---|
| After dispatch | We cannot cancel it, because the parcel is with the courier. Refuse the delivery, or accept it and raise a return if it is still sealed. |
| Cancelled by us | If a product turns out to be unavailable, mispriced by an obvious error, or undeliverable to your PIN code, we cancel and refund the full amount. We tell you why. |
To cancel before dispatch, contact us with your order reference as soon as possible — dispatch happens within 24 working hours.
Refund timelines
| Refund initiated | Within 2 working days of the returned item being received and inspected, or of a cancellation being confirmed. |
|---|---|
| UPI and online payments | Credited to the original payment method within 5 to 7 working days of initiation. |
| Cash on delivery orders | Refunded by bank transfer within 7 to 10 working days. We will ask for the account number and IFSC in writing. |
| Failed or cancelled payments | Money debited without an order being created is auto-reversed by your bank, normally within 5 to 7 working days. |
Once the refund leaves our payment gateway the remaining time is your bank's. We will give you the gateway reference number so you can chase it if it stalls.
Partial returns and coupons
You can return part of a multi-item order. The refund covers the returned items at the price actually charged for them.
If a discount coupon was applied across the order, the discount is apportioned across the items, and only the apportioned amount for the returned item is refunded. If returning an item takes the order below the coupon's minimum spend, the coupon benefit on the remaining items is withdrawn and adjusted from the refund.
Still stuck
If a refund has not reached you within the timelines above, contact us with your order reference through the contact page or at care@batmoonkart.com. If that does not resolve it, escalate to our grievance officer.
Registered office: Ground Floor, C/O Manoj Kumar, Vill - Hardi, Anjaan, Supaul, Bihar - 852108
Ground Floor, C/O Manoj Kumar, Vill - Hardi, Anjaan, Supaul, Bihar - 852108
Questions about this policy: care@batmoonkart.com