Delivery charges
Shipping is free on every order, with no minimum spend. There is no delivery charge, handling charge, packing charge, fuel surcharge or cash-on-delivery fee added at any point.
The price shown on the product page is inclusive of GST at the applicable rate, and the total shown on the checkout page before you pay is the final payable amount. Nothing is added after that screen.
Dispatch and delivery timelines
| Order cut-off | Orders placed before 4:00 PM IST on a working day are picked the same day. |
|---|---|
| Dispatch | Within 24 working hours of the order being confirmed. UPI orders are confirmed once the payment clears; cash-on-delivery orders are confirmed immediately. |
| Delivery | 5-9 business days from dispatch for most serviceable PIN codes. |
| Remote areas | North-eastern states, Jammu & Kashmir, Ladakh, Andaman & Nicobar and Lakshadweep can take 3 to 5 additional working days. |
| Working days | Monday to Saturday, excluding national and state public holidays. |
These are honest estimates, not guarantees. Courier networks slow down during festivals, heavy monsoon and local disruptions. If your parcel is running materially late we would rather tell you than let it sit silently.
Where we deliver
We deliver to serviceable PIN codes across India. If a PIN code is not serviceable, the checkout will say so before you pay rather than after.
We do not currently ship outside India. Perfumes and essential oils are classified as flammable goods for air freight, which makes international shipping expensive and slow — we would rather not take your money for a service we cannot do well.
We cannot deliver to APO/FPO addresses or to PO boxes, because the courier requires a physical address and a signature.
How your order is packed
Perfumes, oils and cosmetics are fragile and leak-prone, so every order is packed in the same way:
- Each glass bottle is individually bubble-wrapped and seated in a moulded insert.
- Caps are taped and the bottle neck is sealed before it goes in the box.
- The outer box carries a tamper-evident seal and a fragile label.
- The batch code on the box matches the batch code printed on the bottle.
Check the seal before you accept the parcel. If the tamper seal is cut, missing or resealed, refuse delivery and tell us the same day. That is the cleanest way for both of us to handle it.
Tracking your order
You will get an email with the order reference as soon as the order is placed, and a second email with the courier name and AWB number once it is handed over. You can also look it up at any time on the track order page using your order reference.
Courier tracking usually takes 12 to 24 hours to start updating after dispatch. A tracking number that shows nothing on day one is normal, not a problem.
Failed deliveries and address errors
Couriers attempt delivery up to three times. Please keep the mobile number you entered at checkout reachable — most failed deliveries are failed phone calls.
If all attempts fail, the parcel is returned to us. For prepaid orders we refund the full amount to the original payment method once the parcel reaches us. For cash-on-delivery orders repeatedly refused without reason, we may decline future cash-on-delivery orders to the same address.
If you spot a mistake in your delivery address, tell us within two hours of ordering and we will correct it before dispatch. After dispatch the address is with the courier and cannot be changed by us.
Damage in transit
Report any damage, leakage or breakage within 48 hours of delivery, with photographs of the outer box, the seal and the product. Send them through the contact form with your order reference.
Verified transit damage is replaced at our cost, or fully refunded if a replacement is not available. We do not ask you to ship a leaking bottle back to us.
Questions about a delivery
Write to us through the contact page or email care@batmoonkart.com with your order reference. We reply within one working day.
Registered office: Ground Floor, C/O Manoj Kumar, Vill - Hardi, Anjaan, Supaul, Bihar - 852108
Ground Floor, C/O Manoj Kumar, Vill - Hardi, Anjaan, Supaul, Bihar - 852108
Questions about this policy: care@batmoonkart.com